dk99 Privacy Policy – Pakistan Online Gaming

1Overview

dk99 ("we", "us", "our") operates the online gaming platform at dk99.pw, serving players primarily in Pakistan. This Privacy Policy sets out our approach to personal data — what we collect, why we collect it, how we protect it, and what choices you have.

We handle personal data with care. The information collected is used to operate the platform, process payments in PKR, keep accounts secure, meet fraud-prevention obligations, and — where you have opted in — send you relevant updates about promotions, cricket betting offers and new platform features.

dk99 does not sell your personal data to third parties for marketing or advertising purposes. Data is shared only where strictly necessary for platform operation, payment processing or security — as described in Section 6 of this policy.

This policy applies to all players who register, deposit, bet or otherwise interact with dk99.pw. It should be read alongside the Terms and Conditions and the Responsible Gaming page.

2What We Collect

The categories of personal data we may collect from you include:

We collect only what is necessary for the purposes described. You are not required to provide optional data (such as marketing preferences), but providing accurate mandatory data is a condition of using the platform.

3How We Collect Your Data

Directly From You

The majority of data we hold about you comes directly from you — when you register an account, complete identity verification, make a deposit, place a bet, request a withdrawal or contact our support team. You control what you provide at each of these points.

Automatically

When you visit dk99.pw, certain technical information is collected automatically. This includes your IP address, browser type, device model, operating system version and the pages you navigate within the site. This data is collected via standard web server logs and analytics tools for security monitoring and platform performance purposes.

Via Cookies and Similar Technologies

dk99 uses cookies and similar browser-based tools to maintain your session while logged in, remember preferences, and analyse aggregate usage patterns. See Section 7 for full details on cookies and how to manage them.

From Payment Providers

When you deposit or withdraw using JazzCash, Easypaisa, Raast or a bank transfer, the respective payment provider confirms the transaction status to dk99. We receive confirmation data (transaction reference, amount, status) but do not store your JazzCash PIN, Easypaisa PIN or full bank credentials.

4How We Use Your Data

dk99 uses personal data for the following purposes. Each use is tied to a legitimate reason — we do not use data in ways that are unrelated to the platform's operation.

Account Management

Your name, contact details and identity documents are used to create and maintain your account, verify your identity and age, and communicate with you about your account. This is the core reason most data is collected and is necessary for the service to function.

Payment Processing

Payment data is used exclusively to process your PKR deposits and withdrawals through your chosen method — JazzCash, Easypaisa, Raast, bank transfer or card. No payment credentials are stored in plain form.

Security and Fraud Prevention

Technical data — including IP addresses, device fingerprints and login patterns — is used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse and money laundering. This is both a legitimate interest of dk99 and a necessary part of protecting players.

Responsible Gaming Monitoring

Account activity data — deposit frequency, betting patterns, session duration — is monitored as part of our responsible gaming commitments. Unusual patterns may trigger an automated flag or a support outreach. This is done to protect players, not to track them commercially.

Platform Improvement

Aggregated and anonymised usage data helps us understand which features players use most, where friction points exist, and how to improve the platform — particularly the mobile experience on Pakistani devices and connections.

Marketing Communications

If you have opted in to marketing communications, we may send you information about current promotions, bonus offers, PSL cricket betting updates and new platform features. You can opt out at any time by contacting support or using the unsubscribe option in any marketing message you receive.

5Payment Data and PKR Transactions

Given that all transactions on dk99 are processed in Pakistani Rupees using local payment methods, it is worth explaining clearly how payment data is handled.

What We Store

dk99 stores the transaction reference number, amount, currency (PKR), payment method type (e.g., JazzCash, Easypaisa), transaction status and timestamp for each deposit and withdrawal. This information is necessary for account balance reconciliation, dispute resolution and financial records.

What We Do Not Store

We do not store your JazzCash PIN, Easypaisa PIN, full debit or credit card numbers, or internet banking passwords. These credentials are entered directly on your payment provider's interface — not on dk99.pw — and are never transmitted to us.

Payment Method Verification

To protect against fraud and unauthorised withdrawals, dk99 may request proof that a payment method belongs to you before processing a withdrawal to that method. This is standard practice and is done entirely in your interest. A screenshot of your JazzCash or Easypaisa account showing your registered mobile number is typically sufficient.

Transaction Records

A complete record of your deposit and withdrawal history is available within your account dashboard at any time. These records are maintained for account integrity and are available to support staff when resolving payment queries.

6Sharing Your Data

dk99 does not sell, rent or trade your personal data. Data is shared with third parties only in the following specific and limited circumstances:

Payment Processors

When you make a deposit or withdrawal, relevant transaction details are shared with the payment provider you have chosen — JazzCash, Easypaisa, Raast or your bank. This sharing is strictly necessary to complete the transaction. Each payment provider operates under their own privacy policy.

Identity Verification Services

Where we need to verify your identity as part of our KYC process, identity data (such as your CNIC details) may be shared with a trusted third-party verification service. This is done solely to confirm your identity and age and is not used for any other purpose.

Fraud Prevention and Security

Technical data — such as IP addresses and device identifiers — may be shared with fraud detection services to identify and block suspicious activity across the platform. This is a legitimate interest that protects all dk99 players.

Legal and Regulatory Obligations

If required by a valid legal process — such as a court order or a legally binding request from a relevant authority — dk99 may disclose specific account data. We will always verify the legal basis of any such request before complying and will limit disclosure to the minimum data required.

Business Operations

Certain operational functions — such as email delivery, analytics and customer support tools — may be handled by third-party service providers under strict data processing agreements. These providers are not permitted to use your data for their own purposes and must handle it in accordance with our instructions and this privacy policy.

7Cookies and Tracking

What Cookies We Use

dk99 uses the following types of cookies on dk99.pw:

• Essential Cookies: Required for the platform to function. These maintain your logged-in session, remember your language preference and keep your account secure during a session. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to understand aggregate usage patterns — such as which pages are most visited and how long sessions typically last. Data collected is anonymised and used only to improve the platform. No individual player is singled out.
• Preference Cookies: Remember settings you have chosen — such as display preferences — so you do not need to re-select them on each visit.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear cookies on exit, or browse in private/incognito mode. Note that disabling essential cookies will prevent you from logging in or using account features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

No Advertising Cookies

dk99 does not use advertising cookies, cross-site tracking pixels or retargeting technologies. We do not track your activity across other websites.

8Data Security

Protecting your personal and payment data is a priority at dk99. We implement industry-standard technical and organisational security measures, including:

• Encrypted data transmission using HTTPS/TLS across the entire dk99.pw domain.
• Secure storage of sensitive data with access controls limiting who within the organisation can view personal data.
• Hashed and salted password storage — your account password is never stored in plain text.
• Regular security reviews of platform infrastructure and third-party integrations.
• Fraud monitoring systems that flag unusual account activity in real time.

While we take all reasonable precautions, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your dk99 account, do not share your login credentials with anyone, and contact support immediately if you notice any unusual activity on your account.

In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players as quickly as practicably possible and take immediate steps to contain and investigate the incident.

9Data Retention

dk99 retains personal data for as long as is necessary for the purposes described in this policy, or as required for legitimate business and security reasons. In practical terms:

• Active Account Data: Retained for as long as your account remains active and for a reasonable period following account closure.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five years for financial record-keeping and dispute resolution purposes.
• Identity Verification Documents: Retained for the duration of the account relationship and for a period thereafter as required by our fraud prevention obligations.
• Support Communications: Chat logs and emails are retained for up to 24 months to assist with ongoing or future queries and quality assurance.
• Technical Logs: Server logs and IP address records are typically retained for 90 days for security monitoring purposes.

When data is no longer required and there is no ongoing legal or security reason to retain it, it is securely deleted or anonymised.

10Your Rights Over Your Data

You have a number of rights regarding the personal data dk99 holds about you. You can exercise any of these rights by contacting our support team with your account details and the specific request.

• Right of Access
  You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe following identity verification.
• Right to Correction
  If any of your personal data is inaccurate or out of date — for example, a change of mobile number or address — you can request that we update it. Some corrections can be made directly in your account settings.
• Right to Deletion
  You can request deletion of your personal data. We will honour this where there is no overriding legal or security reason to retain it. Note that transaction records may need to be retained for financial compliance purposes even after account closure.
• Right to Object to Marketing
  You can opt out of marketing communications at any time — simply contact support or use the unsubscribe link in any marketing email. Opting out of marketing does not affect service-related communications such as account or payment notifications.
• Right to Data Portability
  You can request your account data in a structured, commonly used format. This includes your betting history, deposit records and account information.
• Right to Restrict Processing
  In certain circumstances, you can request that we limit how we process your data — for example, while a correction request is being assessed. Contact support to discuss your specific situation.

11Minors and Under-18 Protection

dk99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is 18 or older, and we may request identity documents to verify age at any time.

If we discover — through verification, a third-party report or any other means — that an account belongs to a person under 18, that account will be closed immediately, any balance held pending investigation and all associated personal data handled in line with our minor protection obligations.

If you believe a minor has registered on dk99 using your identity or payment details, contact our support team immediately. We take these reports seriously and will investigate promptly.

12Changes to This Privacy Policy

dk99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top of the page.

Where a change is significant — such as a new category of data being collected or a new type of third-party sharing — we will make reasonable efforts to notify registered players via account notification or email. For minor clarifications or formatting changes, the updated page publication alone constitutes sufficient notice.

Your continued use of dk99 after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and reviewing it periodically, especially before each PSL season when promotional features and associated data practices may be updated.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please reach out to our support team.